ElectriCities Customer Service Survey Results and Utility Improvements
High Point
Summary
The city is purchasing $1.66 million in new digital electric meters from Border States to support new homes and replace aging equipment as part of its ongoing meter upgrade project.
At a glance
- Total mentions
- 5
- Last 30 days
- 1
Discussed at 2 meetings in the last 60 days; most recently Oct 8, 2026.
Impact analysis
$1,664,804.68 funded through existing utility budgets.
Electric utility customers and city staff needing accurate, automated meter reading.
None identified.
Mentions & discussions (5)
Prosperity, Livability, & Safety Committee Meeting - Oct 8, 2026
The city reviewed new survey data showing that residents are happier with High Point's customer service, utility communications, and power reliability. Investments in automated meters and text alerts are helping resolve outages faster and giving residents better tools to track their energy use.
Transparency, Engagement, & Communication Committee Meeting - Sep 16, 2026
High Point is using automated text messages to give residents quick updates on utility balances, power outages, and continuous water leaks. Officials noted that early leak warnings have helped residents save significant money on their utility bills, though updated contact information is needed to reach everyone.
Transparency, Engagement, & Communication Committee Meeting - May 20, 2026
The city is rolling out smart electric and water meters alongside a new customer portal that allows residents to monitor usage, pay bills online, and receive automated leak alerts.
Finance Committee - Apr 30, 2026
The city is purchasing five pad-mounted transformers to keep warehouse stock well-supplied for future electric infrastructure needs.
Finance Committee - Jan 29, 2026
The city is purchasing $1.66 million in new digital electric meters from Border States to support new homes and replace aging equipment as part of its ongoing meter upgrade project.
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